Are you in tune with how your customer’s experience with your business? Of course you will have a good idea of what it is like, since you’re probably one the people either giving that customer experience or guiding it. Although, sometimes there are little details that as an owner or manager you aren’t aware of that are apparent from the customer’s point of view.
Often times when you are in a business or dealing with one, you probably think to yourself while it was good experience there was an aspect that would have made it just enough better or perfect. Ask for feedback and take the time to place your mindset as that of a customer to experience what it is like keeping in mind the little details.